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Technical Support Representative
POCATELLO ID 83202
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90389321

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Kelly Services

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Summary

  Job posted:   Fri Jun 1, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Technical Support Representative
**

Job Description**


Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.


Perks of joining KellyConnect:

- Paid training at $12-$14/hr

- After 90 days Advisors are eligible for a one-time $500 Training completion bonus and $250 performance bonus

- Advisor earning potential of $15-$17/hr

- Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training


Duties and Tasks/Essential Functions:

- Interact with customers in response to inquiries, concerns, and requests about products and services

- Gather customer/product information and determine the issue by analyzing the symptoms

- Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more

- Research using available resources, including article database systems

- Complete required training to stay current with system information, changes, and updates

- Participate in frequent 1:1/classroom video coaching sessions with leadership

- Exemplary attendance and punctuality


**Requirements**


Skill and Knowledge Qualifications:

- Proper phone and chat etiquette, including using client verbiage and positive positioning

- Ability to speak and type clearly and accurately, using proper grammar

- Ability to multitask between customer calls and logging of case notes

- Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance

- Experience with mobile devices (mp3 players, tablets, smartphones)

- Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller

- Openness to constructive coaching and ability to implement performance objectives

- Willingness to work evenings, weekends, and holidays

- Ability to adjust to constantly-changing technology, processes, and team structures

- Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to others and to the organization.

- Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks


Conditions of Hire:

- High School Diploma

- 18 years or older

- Minimum 6 months customer service experience

- Must provide phone and internet services and quiet work environment, as position is virtual

#KellyConnect


**Why KellyConnect** **** **?**



Each year, we find work for nearly 25,000 call center employees like you. We offer temporary,
temporary-to-hire, and direct hire roles, for both traditional office and home-based assignments. And
through Kelly's connections, from small- and mid-sized companies to 95 of the Fortune 100(TM) --we can
open your job search to a new world of opportunities. You get a more flexible career, your way:
choosing the positions you want, when and where you want to go, and always for competitive pay.



Want more information? Visit kellyservices.com/contactcenter




**AboutKelly Services** ****



As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .


Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.

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